Privacy Policy
Last updated: March 2026
1. Introduction
CitizenTrace ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
We collect information you provide directly to us, including your name, email address, family history data, and documents you upload to our platform. We also collect usage data such as pages visited and features used.
3. How We Use Your Information
We use your information to provide and improve our services, generate eligibility reports and roadmaps, send law change notifications, and communicate with you about your account.
4. Data Protection
Your data is encrypted at rest and in transit. We implement industry-standard security measures to protect your personal information. We comply with the EU General Data Protection Regulation (GDPR).
5. Data Sharing
We do not sell your personal data to third parties. We may share anonymized, aggregated data for analytics purposes. We use third-party service providers (Firebase, Stripe) that process data on our behalf under strict data processing agreements.
6. Your Rights
Under GDPR, you have the right to access, rectify, erase, and export your data. You can exercise these rights through your account settings or by contacting us at privacy@citizentrace.com.
7. Cookies
We use essential cookies to ensure the proper functioning of our platform. We also use analytics cookies to understand how visitors interact with our website. You can manage your cookie preferences at any time through your browser settings.
8. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time through your account settings.
9. Contact
For any privacy-related questions or concerns, please contact us at privacy@citizentrace.com.